Plans and billing

Every organization starts on Developer. Upgrading is self-serve from the dashboard and takes effect as soon as payment completes. Anona holds the Stripe relationship, so you never handle Stripe keys, and card details never touch our servers. Payment happens on Stripe’s own checkout page.

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Plans

Enterprise is a committed annual credit pool rather than a monthly subscription. List price is $1.00 per 1,000 credits, discounted by commitment: 30$60K, 40% at $150K, 50$500K, custom above that. It is the one plan with no self-serve path; talk to sales or email support@anonalabs.com. The contact form posts to POST /v1/sales/enquiry ({name, email, company, message, estimated_credits?}, no authentication, returns 202), if you would rather call it directly.

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When credits refresh

Your credits refresh on your own billing date, not on the 1st of the calendar month.

• On a paid plan, that is the day Stripe bills you. Subscribe on the 20th and your credits refresh on the 20th, so the month you pay for and the month of credits you receive are the same month.
• On Developer, there is no subscription to follow, so the period runs from the day you signed up and refreshes on that day each month.
• If a month is too short for your date (the 31st, in February), the refresh happens on the last day of that month.

The exact date is on the billing page in the dashboard (“Credits renew on…”), and in credits_reset_at from GET /v1/billing. Unused credits do not roll over from month to month. They do carry when you upgrade. See below.

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What consumes a credit

Operations cost different amounts, because they cost us different amounts: Operations that run an LLM are additionally scaled by the tokens used and the model’s credit rate; the figures above are the base. Reads that do not involve the recall pipeline (listing spaces, listing memories, job status, reading your billing status) are free. GET /v1/billing shows your usage for the month so far, broken down by operation type.

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Upgrading

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Your unused credits come with you

When you move from one paid plan to a larger one, whatever you have not spent this period is added on top of the new plan’s allowance. With 10,000 credits left on a smaller paid plan, moving to Growth gives you 210,000 to spend: Growth’s 200,000 plus the 10,000 you had already paid for. The bonus covers the current period only. At your next refresh you are back to the new plan’s normal allowance (200,000, in that example). Once per period. If you upgrade more than once before your next refresh, the carry-over applies to the first of those moves. The later upgrade still takes effect immediately, and you still get the larger plan’s full allowance; you just do not collect a second bonus on top of the first. It resets with everything else at your next refresh date. Closing the tab mid-checkout is safe. Your plan changes when Stripe confirms the payment to us directly, server to server, not when your browser returns. If you close the page after paying, the upgrade still applies. If you close it before paying, nothing is charged and nothing changes. If the confirmation says your plan is still updating, that is normal: Stripe’s confirmation occasionally arrives a moment after you do. Refresh shortly and it will be there.

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Changing or cancelling

Once you are on a paid plan, Manage billing opens the Stripe Customer Portal, where you can:

• switch to a different paid plan, and Stripe prorates the difference
• update the card on file
• download past invoices
• cancel the subscription

Upgrades and downgrades are deliberately not symmetric: You paid for the bigger plan through the end of the current period, so you keep it and its limits until then. A downgrade is scheduled rather than applied on the spot, and the smaller plan starts at your next billing date. Cancelling behaves the same way, and the organization returns to Developer afterwards. To move from a paid plan back to Developer, cancel in the portal rather than calling the API. POST /v1/billing/upgrade refuses a downgrade while a subscription is live, so that you cannot lose your limits while Stripe is still billing you.

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If a payment fails

A declined card does not immediately downgrade you. Stripe retries automatically over roughly three weeks, and we email you to update the card. Your plan and limits stay exactly as they are throughout. Only if every retry fails does Stripe cancel the subscription, at which point the organization returns to Developer.

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Receipts

Stripe emails the official receipt and invoice for every payment, to the address on the card. Anona separately emails a confirmation of what changed (your new plan and limits) to both the card address and the organization owner. When those are the same address, you get one of each, not two.

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Limits when you run out

Running out of credits does not delete anything. Metered operations return 429 credits_exhausted until your credits refresh on your billing date, or until you upgrade. Upgrading raises the limit immediately, and brings your unused credits with it. The rate limit is separate and per-minute: exceeding it returns 429 rate_limited and is worth retrying with backoff rather than treating as a failure.